A couple of ideas from the Heath brothers' book "Switch" have implications for product definition and development. In particular, if you want to change the way your company gathers voice of the customer (VOC) data, you often encounter resistance—reluctance to change—among peers and managers. Here's how to combat that resistance.
Newsletters tagged "Managing teams"
Volume 14, #2, March 2016
Help your team move beyond “he said/she said”
Assessments analyze past projects through three lenses—context, facts, and perspective—to gather real-world information you can use to initiate constructive change.
Volume 13, #1, March 2015
Charting a path to horizontal implementation excellence in vertically structured companies
On any given day, you could probably identify five or ten recurring implementation problems rooted in the interfaces between various groups within your company. Many of those problems are like uninvited guests who have outstayed their welcome. So why are they still around? Why haven’t you fixed them and given them the boot?
Volume 11, #7, December 2013
Ditch the battle metaphors to find the balance between structure and flexibility that works for you
War analogies to business have been around for a while. They should be retired from business in general and product development in particular.
Volume 11, #1, February 2013
Four insights for product developers from the movie business
Filmmaking, as an artistic endeavor, differs in one important way from producing a product. But there are similarities, too, which we explore here.
Volume 10, #1, February 2012
Are you as boundary-free as you think?
Ideally, a cross-functional team will become instrumental in breaking down the barriers that are responsible for the silos we thought we got rid of over the last decade. Here's more on how can this happen, the consequences when it doesn’t, and what’s the payoff for product development organizations.