Selected Client Stories

Our clients make everything from windows and pet food to aerospace equipment and semiconductors. They provide services ranging from engineering to healthcare. The common thread is their commitment to constantly improving their product development processes to make sure those products and services offer value to their customers.

Abbott Laboratories faced the issue of spiraling R&D costs with the same energy and commitment they have for discovering new drugs, treatments, and diagnostics.

This provider of healthcare devices, systems and services gained deeper insight into worldwide customer needs.

This pioneering diagnostic products company eliminated misconceptions by listening closely to customer needs in advance of designing solutions.

As a leading worldwide manufacturer of sound solutions, Bose applied the same high standards to improving its product development process that it uses to create award-winning sound systems.



This U.S. leader in diagnostic products gained deeper insight into customer needs.

The Breast Care Division at Ethicon Endo-Surgery made design excellence a part of its culture.

This longtime innovator developed a framework for evaluating emerging business opportunities.

A series of incidents in 2011 jolted Industrial Scientific into realizing that some of its practices did not align with its mission of “preserving human life on, above and below the earth and delivering highest quality, best customer service... every transaction, every time.”

Keithley and PDC collaborated to revamp the company's business development process.

This market-leading company overhauled its approach to product definition and development to become more customer-centric.

This diagnostic image provider maintains a lead by implementing best-in-class practices.

Medrad has never been content to be good enough. While good companies look for problems but don’t necessarily have a comprehensive method to fix them, great companies relentlessly look for problems and just as relentlessly try to fix them.

This medical device manufacturer updated the way it approaches the fuzzy front end of its product development process to adapt to shorter development timelines and better target its products to the market.

Pella Corporation worked with PDC to streamline its product development and ensure that problems were detected--and addressed--early in the development process.

A world leader in healthcare, lifestyle, and lighting applies market-driven principles to its MRI service organization.

The first electric utility in California to face deregulation gave customers a reason to stay.

Teleflex worked with PDC on its Total Customer Insights (TCI) project, incorporating PDC’s MDPD principles, to develop a new ligation family of products.

The testing giant gains strong understanding of customer needs and establishes the product road map for new services and technologies.